Last updated: 9 October 2026
avoyagerkit.com is operated by TriNation Commerce LLC. This policy explains how to cancel an order, how to return an item, how refunds work and how we handle payment disputes.
Cancellations
You can cancel your order free of charge during the processing period, as long as it has not been dispatched. Write to info@avoyagerkit.com with your order number. If the order has not been dispatched, we cancel it and refund the full amount to your original payment method within 3 to 5 business days.
Once an order has been dispatched it can no longer be cancelled. You must return the goods to our returns address under the rules below before a refund can be issued.
Return window and conditions
You can request a return within 30 days of receiving your item. To be accepted, the item must be:
- unused and in a condition that allows it to be resold;
- in its original packaging;
- complete with all accessories, manuals and spare parts;
- purchased directly on avoyagerkit.com.
A return must be authorised before the item is sent back. Items sent without authorisation may not be accepted.
How to request a return
Contact customer service at info@avoyagerkit.com and include:
- your order number;
- your name and contact details;
- the product you want to return;
- the reason for the return;
- photos or other supporting material, where reasonably needed.
We review the request and tell you whether it meets the return conditions. If it does, we send you a return authorisation with the return instructions.
Return address
Please do not send items to our registered office in Tbilisi or to the sender address on the parcel. Approved returns are sent to our US returns address:
701 E Coco Plum Cir, Apt 2, Plantation, FL 33324, United States
Use this address only after you have received our return authorisation. The return authorisation confirms the recipient name, the shipping instructions and any return reference you must show on the parcel. We keep a record of every return, including tracking details, inspection result and refund decision.
Return shipping costs
- If the item is defective, damaged or not as described, or we sent the wrong item, TriNation Commerce LLC decides case by case who bears the cost of the return and of any replacement shipment.
- If the return is not caused by a defect or by our error, the customer pays the return shipping cost, which is typically around USD 20.
Inspection
Returned items are inspected when they arrive. The inspection checks the item’s appearance and condition, any signs of use or damage, the original packaging and the accessories, and whether the return matches what was authorised. The result is kept in the return file. If the item does not meet the return conditions, the refund may be refused or reduced, as permitted by applicable law.
Refund approval
Refunds that meet this policy may be approved by an operations manager up to USD 100. Refunds above USD 100, exceptions, escalated cases, suspected fraud and disputed transactions are approved by management. Every refund decision is recorded in writing.
Refund processing
After the returned item is received, inspected and approved, we start the refund within 3 to 5 business days. Refunds are made only through our payment service provider and only to the original payment method. We do not refund to a different card, account or person. Your bank may need a few more days to show the refund on your statement. If a return request does not meet the conditions, we tell you the decision and the reason.
Damaged, defective or wrong items
If your item arrives damaged, defective or materially different from what you ordered, contact us as soon as possible with your order number and photos. Customer service and operations review the case and offer a suitable solution, which may be a replacement, a return and refund, or another remedy permitted by applicable law.
Items that cannot be returned
Some products cannot be returned for hygiene, safety or legal reasons, for example personal care items once opened. Any such restriction is shown on the product page or explained during the return review, always subject to applicable consumer protection law.
Payment disputes and chargebacks
If something is wrong with your order or payment, please contact us first. We can usually solve the problem quickly and directly.
When we receive a chargeback or payment dispute through our payment service provider or acquiring bank, we collect the evidence, review the case and either accept it or respond to it through the payment service provider. The evidence may include the order confirmation, the transaction reference, the address verification, CVV and 3D Secure results, the IP address and device information where lawfully available, the billing and shipping addresses, your acceptance of our Terms and Conditions and of this policy, the product information at the time of purchase, our correspondence with you, the carrier and tracking details, proof of delivery, and any refund or cancellation records. The final decision is made by the card issuer and, where applicable, by the card network. Deadlines set by the payment service provider, the acquirer, the issuer or the card network take precedence over our internal timelines.
Contact
For cancellations, returns, refunds or payment questions, write to info@avoyagerkit.com or call +995 595 99 88 48 (Monday to Friday, 8:00 AM to 6:00 PM US Eastern Time), and include your order number.
TriNation Commerce LLC, registration number 405882861, N 12, Apartment 44, Gabriel Isakadze Street, Saburtalo District, Tbilisi, Georgia.