Thank you for choosing avoyagerkit.com. We hope every customer has a satisfactory shopping experience. If you are not satisfied with your purchase and it meets the requirements of this policy, you can apply for a return or refund.
- Return Application Period
You can contact us to apply for a return within 30 days of receiving the goods.
When applying for a return, please provide your order number, purchase email address, and relevant product information so that we can process your application promptly.
- Return Conditions
Items for return must meet the following conditions:
The item is in unused condition;
The item retains its original packaging and accessories;
The item is not damaged by human error;
The item will not affect resale.
Damaged, missing accessories, or items that affect resale may not be eligible for return.
- Return Process
To return an item, please contact us via customer service email first. Items returned without confirmation may not be processed normally.
Return Process:
Contact customer service and provide your order information;
Wait for return request confirmation;
Send the item back to the provided return address;
We will process your refund after receiving and inspecting the returned item.
- Return Shipping Costs
If the item has quality issues, you received the wrong item, or it was damaged during shipping, we will cover the return shipping costs.
If the return is due to personal reasons (e.g., dislike, wrong purchase, size change, or change in needs), the customer will bear the return shipping costs.
- Refund Processing
After receiving and inspecting the returned item, we will process your refund within 3-5 business days.
The refund will be processed using the original payment method. The exact arrival time may vary depending on your payment institution’s processing time.
- Situations Where Returns Are Not Supported
Returns may not be supported in the following situations:
Items older than the 30-day return period;
Items that have been used and affect resale;
Items damaged by human error or misuse;
Items missing accessories or severely damaged packaging.
- Order Cancellation
If your order has not yet entered the processing or delivery stage, you can contact us to request cancellation.
Once an order has entered the processing or delivery stage, it may not be possible to cancel it. Please follow the return process to apply for cancellation.