FREQUENTLY ASKED QUESTIONS

  1. How to place an order?

You can browse products on our website and add them to your cart, then follow the prompts to complete the checkout process. If you need assistance, please feel free to contact our customer service team.

  1. Can I cancel my order?

If you wish to cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be cancelled, but a return is possible.

  1. How do I track my order?

Once your order has been shipped, we will send a shipping notification via email with a tracking link. You can use this link to check the shipping status of your order.

  1. Do you offer international shipping?

We do not currently support international shipping.

  1. What should I do if I receive a defective or incorrect product?

If you receive a defective product or a product that does not match your order, please contact us within 7 days. We will arrange a return or exchange and cover the associated costs.

  1. What is your refund policy?

Our refund policy allows you to request a refund within 7 days of receiving the product. Please ensure the product is unused and in its original packaging. For details, please see our Refund and Return Policy.

  1. How do I contact customer service? You can contact customer service through the following methods:

Email: contact@avoyagerkit.com
Phone number: (555) 143-9867

  1. What payment methods do you offer?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment options.