REFUND AND RETURNS POLICY
At avoyagerkit.com, we are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, our refund and return policy ensures you receive a refund within 7 days. Please read the following terms carefully.
Refund Policy
Refund Period: You have 7 days to request a refund from the date you receive the product.
Refund Request: If you wish to request a refund, please contact us within 7 days by email or phone, providing your order number and reason for the refund.
Refund Conditions: You can request a refund if the product is unused and in its original packaging.
All accessories, instructions, and labels should be returned with the product.
Refund Processing: After receiving and inspecting the returned product, we will process the refund as soon as possible. The refund will be processed through the original payment method and will typically be completed within 7-10 business days.
Return Process
Contact Customer Service: Please contact us to submit a return request.
Provide Information: Please provide your order number and reason for return. Our customer service team will provide you with return authorization and a return address.
Packaging and Shipping: Please pack the product properly to ensure it is not damaged during transportation and follow the return instructions.
Tracking Return Status: We recommend using a trackable mail service to ensure your return is delivered safely.
Return Costs
Shipping Costs: Unless the product is defective or the wrong item was sent, return shipping costs are borne by the customer.
Non-Refundable Situations: Refunds are not available in the following situations:
The product has been used or damaged.
Refund requests older than 7 days.
Exchange Policy
We currently do not offer exchanges. If you wish to exchange a product, please apply for a refund first and then place a new order after receiving the refund. Contact Us
If you have any questions about our refund and return policy or need further assistance, please contact us:
Email: contact@avoyagerkit.com
Phone: (555) 143-9867
Address: Voyager Kit Corporation
123 Innovation Drive
Suite 100
Austin, TX 78701
USA
Thank you for choosing us. We look forward to serving you and ensuring your satisfaction!